In short
- Be respectful. No harassment, hate speech, spam, fraud or illegal content.
- Zero tolerance for anything that sexualises or exploits children. It is removed and reported.
- Use Report on any post, message or profile if something is wrong.
- If you think we made a mistake, you can appeal by email.
This summary is only a guide. The full text below is what applies.
Why these rules exist
Our Commitment to Safety
At Goonjar, we are committed to creating a safe, inclusive, and positive environment for all users. These Community Standards outline the rules and guidelines that help us maintain this commitment and ensure our platform remains a space where everyone can connect, share, and communicate safely.
The rules we name when we act
The rules we enforce
When we act on a post or an account, our message names the rule below that applies.
- Spam and misleading linksRepeated, unwanted or deceptive posts, links or messages, including fake engagement.
- Scams and fraudAnything that tries to get money, an OTP, a bank detail or personal information under false pretences.
- Harassment and bullyingTargeting a person with insults, threats, repeated unwanted contact or humiliation.
- Hate speechAttacking people for who they are: religion, caste, gender, origin, disability or similar.
- Violence and threatsThreatening or celebrating harm to people, or graphic violence shared to shock.
- Nudity and sexual contentExplicit sexual content or nudity, and any sexual content involving or targeting a minor.
- Child safetyContent that puts a minor at risk. This is escalated at once and reported to the authorities.
- Harmful misinformationFalse claims likely to cause real harm, such as fake health advice or election falsehoods.
- Impersonation and fake accountsPretending to be another person or organisation, or running fake or automated accounts.
- Copyright and ownershipPosting work that belongs to someone else without permission.
- Sharing private informationPosting someone's phone number, address, documents or private messages without their consent.
- Other rule violationA violation of the community guidelines that does not fit another reason.
Zero tolerance for harming children
Child Safety and Protection
ZERO TOLERANCE POLICY
Goonjar has ZERO TOLERANCE for Child Sexual Abuse and Exploitation (CSAE).Any content, behavior, or communication that involves, promotes, or facilitates CSAE is strictly prohibited and will result in immediate and permanent removal from the platform.
Prohibited CSAE Content Includes:
- Child Sexual Abuse Material (CSAM) in any form
- Grooming, exploitation, or trafficking of minors
- Sexualized content involving individuals under 18 years of age
- Communication intended to lure or exploit minors
- Sharing or distribution of exploitative content involving children
- Any discussion or promotion of child sexual abuse
Age Requirements:
- Users must be 13 years or older to create an account
- Users aged 13-17 have additional safety protections
- Adults interacting with minors must follow strict guidelines
How to report
Reporting Child Safety Violations
If you encounter any content or behavior that violates our child safety standards, please report it immediately through our in-app reporting feature or contact our dedicated Child Safety Team.
Child Safety Contact Information:
- Email: [email protected]
- 24/7 Hotline: +1-800-GOONJAR (466-6527)
- India Hotline: +91 7404335947
- Response Time: Within 2 hours for urgent reports
How to Report:
- Use the in-app "Report" feature on any message or content
- Select "Child Safety" as the report category
- Provide as much detail as possible
- Our team reviews all reports within 24 hours
Everyday good behaviour
General Community Guidelines
Respect and Dignity
- Treat all users with respect and kindness
- No harassment, bullying, or threatening behavior
- Respect different opinions and backgrounds
- No hate speech or discriminatory content
Content Standards
- No spam, misleading, or fraudulent content
- No violent, graphic, or disturbing content
- Respect intellectual property rights
- No illegal activities or prohibited content
Privacy and Security
- Respect others' privacy and personal information
- No unauthorized sharing of private conversations
- Report security vulnerabilities responsibly
- Use authentic identity and information
What happens if rules are broken
Enforcement and Consequences
Violations of these Community Standards may result in:
- Warning or temporary suspension
- Permanent account termination
- Content removal and restriction
- Legal action for serious violations
- Reporting to law enforcement when required
For CSAE violations, we will immediately:
- Permanently ban the user account
- Remove all offending content
- Report to appropriate authorities
- Cooperate with law enforcement investigations
If you think we got it wrong
Appeals Process
If you believe your account or content was wrongly removed, you can appeal by:
- Contacting [email protected]
- Providing your account details and case information
- Explaining why you believe the action was incorrect
- Our team will review within 5 business days
Note: CSAE violations are not eligible for appeal and result in permanent removal.
If these standards change
Updates to These Standards
We may update these Community Standards periodically to reflect changes in our platform, user feedback, and evolving safety requirements. Users will be notified of significant changes through in-app notifications or email.
Who to contact
Contact Information
Child Safety Team (URGENT)
Email: [email protected]
Hotline: +1-800-GOONJAR (466-6527)
India Hotline: +91 7404335947
Response: Within 2 hours